Box Office Manager - Arts and Entertainment - Student Life

What you’ll do :

Event Ticketing Management :

• Build events for sale on the Ticketmaster Host and Archtics ticketing systems.
• Manage ticket inventory for all events.
• Manage comp ticket requests.
• Set up ticket sales on Ticketmaster Account Manager system.
• Set up and manage event parking sales at WVU Coliseum events (build event on Ticketmaster systems, coordinate with Athletics parking staff on lot opening, closing and staffing, provide cash bags and parking vouchers, reconcile parking sales after lot closes).
• Manage individual payment plans (customer account creation, order tracking, invoicing, payment processing, non-payment collection, account reconciliation, refunds).
• Disseminate ticketing information to staff and patrons.
• Manage patron accessibility needs.
• Serve as the group sales contact for all events.
• Serve as the primary contact between WVU and Ticketmaster for ticketing equipment and technical needs.
• Set up and tear down box office operations at remote locations (WVU Coliseum, Morgantown Metropolitan Theatre) as needed.
• Manage ticket stock inventory, box office supplies.
• Manage daily and weekly ticket sales reporting.
• Manage accessibility requests.
• Resolve ticketing complaints.
• Determine daily starting banks, manage distribution of starting banks and manage security of deposit bags for all box office locations.

Ticket Sales :

• Accurately sell subscription, individual and group tickets at any A&E Ticket sale location.
• Provide excellent customer service and accurate dissemination of information.
• Accurately address patron inquiries, complaints, and questions.
• Accurately process invoices, payment plans and payroll deductions.
• Assist patrons with special needs and ensure ADA compliance.
• Train, direct and evaluate student Ticketing interns.
• Process ticket refunds and / or corrections.
• Set-up ticketing hardware.
• Manage ticket stock and phone center / box office supplies.
• Analyze ticketing data to improve efficiencies and customer service.
• Maintain cash handling and box office security.

Financial Responsibilities :

• Secure and maintain accuracy of $5,500 imprest fund.
• Manage starting banks and money bags for ticketing and concession sellers.
• Audit ticket sales daily.
• Deposit daily cash revenue generated from ticket sales, concession sales, merchandise sales and advertising sales.
• Reconcile revenue transactions with Shared Services and resolve any discrepancies by working with appropriate personnel.

Qualifications

• Bachelor’s degree in business, accounting, communications, marketing, hospitality, or related field, or an equivalent combination of education and experience.
• A minimum of one (1) year of combined experience involving : Event ticketing.Customer service.Cash handling.Computer database, hardware and software.Personnel management.
• Excellent customer service.
• Excellent verbal and written communication.
• Personnel management.
• Excellent negotiating skills.
• Ability to work independently to complete tasks without close supervision.
• Ability to manage multiple projects simultaneously.
• Good organizational and time management skills.
• Ability to forge and maintain productive working relationships to facilitate teamwork among divergent groups.

Preferred Qualifications :

• Master's degree in relevant field.
• Ticketmaster Host and Archtics proficiency preferred.

Requirements

Valid driver's license (required to drive between box office locations and to move equipment between venues).

Physical Demands and Physical Coordination :

• Must be able to lift 20lbs. (boxes of ticket stock).
• Must be able to pull or push 150 lbs. (carts loaded with ticket printers and computer terminals).
• Must be able to stand for long periods of time (5+ hour shifts in the box office).
30+ days ago