Overview
A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor.
Responsibilities
- Assists the Help Desk Team to deliver technology support
- Assist with the deployment of new equipment
- Assist with software installs
- Assist in collecting information for the equipment inventory
Goals of the Internship :
- Learn some of the many facets of Information Services and Technology
- Hands on learning experience in the technology arena
- Learn how to work with different types of personalities
Qualifications
- Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
- Ability to work in both a team environment and independently
- Time Management
- Analytical skills, the ability to solve problems that may come up during a typical work day
- Strong written and verbal communication skills
- Strong interpersonal skills with end users, customers, and management
- Ability to communicate IT terminology to someone that does not understand technical terms
- Must be pursuing a degree or certificates in a computer related field
Benefits
- Stable and growing organization
- Competitive weekly pay
- Professional, positive and people-centered work environment
- Fast-paced work environment
- Comprehensive benefits package : Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
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