A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction.
Key Responsibilities : Direct workflow and analyze staffing needs to meet production goalsMonitor performance metrics and implement action plans for continuous improvementHandle escalated service issues and recommend process improvements for enhanced customer experienceRequired Qualifications : Bachelor's Degree with 2-4 years of related experience, or High School Diploma / GED with 4-6 years of related experienceExperience in managing customer service teams and operationsAbility to conduct performance appraisals and implement improvement plansProven track record in driving continuous improvement initiativesExperience in hiring and developing team members
Call Center Manager
A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction. ...
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