Inside Technical Consultant I

Job Summary :

Under general supervision, this mid-level Inside Technical Consultant position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to dealers, contractors, and Field Sales personnel.

Job Responsibilities :

• Under direct supervision, provides basic technical troubleshooting assistance to dealers, contractors, and field sales personnel to resolve system issues.
• Provides basic troubleshooting and installation assistance of HVAC / R equipment.
• Diagnoses issues with refrigeration circuits, components, and controls to guide the caller to the appropriate resolution.
• Inside Technical Consultant provides technical documentation to Contractors, Engineers, and other personnel.
• Guides caller to the appropriate field personnel if first-hand attention is required.
• Documents call information into the call-tracking database in the event additional follow-up is required.

Essential Duties include, but are not limited to :

• Provides troubleshooting and installation assistance for residential & HVAC equipment
• Diagnose issues with refrigeration circuits, components, and controls to guide the caller to the appropriate resolution
• Provide technical documentation to Contractors, Engineers, and personnel
• Guide the caller to the appropriate field personnel if first-hand attention is required
• Document the call information into the call-tracking database in the event additional follow-up is required
• Identifies and helps implement process improvements

Required Education and Experience :

• High school diploma or equivalent experience required. This position requires at least to , but less than years of experience in the HVAC industry.
• Must also have the following demonstrated knowledge and skills;
• Strong knowledge and experience in the installation and service of heating and air conditioning equipment (residential, commercial, and controls)
• The ability to provide assistance in a fast-paced environment
• Excellent verbal and written communication skills
• Strong customer service skills
• Strong analytical and troubleshooting skills
• Ability to multitask to handle and prioritize multiple technical requests
• Proficient in Microsoft Office. Experience with SAP is preferred.
• Entry-level technical consulting role, but typically requires at least years of experience in the installation and service of HVAC / R equipment.
• Ability to handle and prioritize multiple technical requests.

Note :

• Should have repair and troubleshooting experience over just maintenance experience
• HVAC experience is a requirement - years is the preference
• Call center experience would be helpful but not required
• Looking for someone who was in the field but would like to be in the office
• Residential is the preferred ;
• In the office Monday through Thursday and remote on Friday

Benefits :

• Medical, Vision, and Dental Insurance Plans
• k Retirement Fund
30+ days ago