Manager, Fleet Operations - Collision Group

Company : Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ : DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.

Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION :

The Driven Collision Group (CARSTAR / ABRA / FIX AUTO) is North America’s largest Multi-Shop Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, and storm damage repair with 24 / 7 accident assistance.

Our Collision Group delivers national scale, consistently high-quality repairs, repeatable outcomes, and industry-leading customer service satisfaction ratings.

Summary : Inside of our consumer success, Driven Fleet is the fastest growing area of our business, and we are looking for GREAT people to continue driving sales growth to our participating fleet locations by working closely with our participating locations, sales, and business development teams;

specifically supporting our collision segment. (CARSTAR, ABRA, & FIX AUTO US)

Primary Responsibilities :

Support of sales team on all franchisee / customer-related B2B initiatives :

Supporting all aspects of the fleet sales process

Mapping, pricing, claim workflow, directive creation, issue resolution, onboarding

Franchisee coaching / training around the benefits of fleet business

M&A acquisition support

Support CARSTAR fleet certification for consistency of fleet offering

Shop application management for various fleet partners

Shop profiling (booth sizes / capabilities)

Support of customer service issue resolution at the center level

Support billing procedures for shops

Direct liaison between the fleet team and CARSTAR / ABRA / FIX Franchisees

Ability to partner cross-functionally within Driven Brands with other FZ support partners like Billing, Analytics, Procurement etc.

to maximize the fleet business

Travel 20-30%

Qualifications :

To be considered for this position, you must meet the following requirements :

Excellent communication skills, both verbal and written; ability to interact in various social situations

Ability to build and execute creative solutions to grow the CARSTAR / ABRA / FIX fleet business (show they have autonomy, and creativity)

Collision background preferred

Documented success in the Operations field highly preferred.

Franchising experience preferred but not mandated

Firm grasp of all Microsoft Office programs

Goal oriented self-motivator

Strong organizational skills

Bachelor’s degree preferred but not mandated

LI-SN1

REMOTE

DBCORP

Position Location : North Carolina

North Carolina

Compensation Range :

$72,900.00 - $147,400.00

Compensation Frequency :

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role.

Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here :