Housekeeping Coorinator (Full Time)

Overview

BASIC FUNCTION : The Housekeeping Coordinator is to act as a mediator between the Front Office, Sales and Conference Planning in regard to all group bookings and conventions.

Represent the Housekeeping Department when dealing with guests and when attending property meeting. This position works closely with the Director of Rooms, Rooms Operations Manager and Housekeeping Managers.

QUALIFICATIONS : EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High School Graduate or Equivalent. One-Year Housekeeping or other Rooms operational departments, experience preferred.

Well versed in Microsoft Office programs including Outlook, Word and Excel. Knowledge of Basic Computer Programs, previous experience with Springer-Miller / HOST and HotSOS / Rex preferred.

This role has direct contact with employees and guests and as such good communication skills are a necessity. Fluency in English is required for this location.

Bilingual in Spanish preferred. Qualifications ESSENTIAL FUNCTIONS : Communicate guest requests to team members via HotSOS to ensure guest satisfaction.

Monitor HotSOS for timely completion of all guest requests and non-guest requests. Monitor Hotsos / REX to ensure room attendants and supervisors are turning rooms to clean status in a timely manner.

Report the pacing of the team periodically to Housekeeping Managers. Re-deploy staff as needed to assist in timely cleaning of the rooms.

Monitor out of order rooms and coordinate with Engineering on return dates. Prioritize rooms that are on the queue from the HOST system into HotSOS / REX.

Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.

Maintain key and cellular device inventory to ensure all section keys / master keys are accounted for; any missing keys must be reported to most Housekeeping Manager and the Rooms Operations Manager immediately.

Assist in deploying the Housekeeping team in the morning by issuing keys. Devices, and housemen assignments. Maintain lost and found website including entering inventory, replying to guest inquiries, shipping items back to the guest.

Run detail arrivals report and ensure any housekeeping requests are entered into HotSOS or place on the room attendants board as a note.

Data entry of contract hours, departure cleans, stay-over cleans, and DNDs into Hotel Effectiveness. The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.

Looking at staff levels for the next 3 days and inform the Housekeeping Managers of any staff changes needed. MARGINAL FUNCTIONS : Required to perform other tasks and duties as assigned.

At times aid as a Housekeeping Supervisor, Room Attendant, or Houseperson Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours.

ENVIRONMENT : Indoor office setting with a desk, file cabinets, computers, and telephones and with brightly lit florescent overhead lights.

Comfortable ventilation with little circulation of air.