Centralized Scheduling Representative

• JOB SUMMARY
• The Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centralized patient scheduling system;

including adherence to all departmental procedures and policies. Communicates in a manner conducive to good customer service with providers / patients / co-workers.

Ensures that any previous records / films and facility are noted in record at time of scheduling; as well as conveys correct applicable information to incoming caller.

Assists with systems management. Ensures that Pre-Authorization Number for designated High Tech Imaging Exams is valid in order to guarantee hospital reimbursement for requested procedure.

• MINIMUM QUALIFICATIONS
• Education : High School graduate.
• Experience : One (1) year customer service experience. Communication and telephone skills essential. Basic computer skills.
• Licensure / Certification / Registration : N / A
• PREFERRED QUALIFICATIONS
• Education : Enrolled in a Baccalaureate Degree program with a major in Healthcare.
• Experience : Previous Electronic Health Record and scheduling experience desired. Insurance knowledge preferred.
• Licensure / Certification / Registration : N / A
• KNOWLEDGE, SKILLS AND ABILITIES
• Keyboarding, customer service, telephone etiquette, computers. Familiar with medical terminology preferred. Familiar with ICD-9 and CPT Codes.
• READING - Intermediate : Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Intermediate : Ability to write routine reports, correspondence, or procedures.
• SPEAKING - Intermediate : Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS - Basic Skills : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY - Intermediate Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

• PHYSICAL DEMANDS AND ENVIRONMENT
• PHYSICAL DEMANDS
• Stand - Occasionally Under 1 / 3 (1-2.5 hours)
• Walk - Occasionally Under 1 / 3 (1-2.5 hours)
• Sit - Continuously Over 2 / 3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2 / 3 (5.5 - 8 hours)
• Reach with hands and arms - Occasionally Under 1 / 3 (1-2.5 hours)
• Stoop, Squat, Kneel, or Crouch - Occasionally Under 1 / 3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1 / 3 (1-2.5 hours)
• Talk or hear - Continuously Over 2 / 3 (5.5 - 8 hours)
• LIFTING REQUIREMENTS
• Up to 10 pounds - Frequently 1 / 3 to 2 / 3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1 / 3 (1-2.5 hours)
• WORK ENVIRONMENT
• Typical Noise Level - Moderate noise (examples : business office with computers and printers, light traffic)
2 days ago