Operations Manager - Chesapeake

In-Home Services Field Professional

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, and mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet, and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Key Responsibilities :

• Independently manage a complex business while building a career path to multi-site senior level leadership opportunities
• Responsible for the overall success of the facility by directing employee activity to achieve performance goals
• Support new employees through training and future development
• Demonstrate and coach behaviors that ensure quality customer service
• Train existing Installers / Technicians on changing processes, procedures, and technologies
• Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improve team and individual performance by working hands-on alongside the technicians
• Manage fleet-related processes including vehicle maintenance and upkeep
• Address escalated customer and / or employee issues

Education and Experience :

Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience

Skills and Qualifications :

Compensation : $83,950.00 / Year - $119,900.00 / Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.