Job Description
Job Description
Retail Sales Customer Service Representative Broomfield, Colorado
WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Broomfield, Colorado factory store .
Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions / correspondence.
This is a great opportunity to join our growing company
- Hourly rates starting from $21 / hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission!
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As a Retail Sales Customer Service Representative, you will
- Deliver world-class customer service in our factory showroom
- Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
- Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
- Provide timely feedback to management regarding service failures or customer concerns
- Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
- Perform other duties as assigned
Qualified Candidates will
- Have at least 3-5 years of experience in a telephone-based customer service or retail sales environment
- Be fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
- Possess listening skills to fully comprehend customer needs
- Possess excellent typing, spelling, and grammar skills
- Have great attendance and punctuality
- Be an excellent performer; deliver high-quality results consistently
- Demonstrate a high level of professionalism and a positive attitude
- Be authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace.
Employees are offered an array of perks including :
- Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
- 401(k) with employer matching
- Paid vacation, holidays, and sick time
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