Office Claims Adjuster - ADI

The Opportunity

We’re looking for people interested in claim adjudication and who are focused on helping our customers while maintaining Ally’s interest.

You will be responsible for the investigation, valuation, establishment of exposure, negotiation and settlement property and casualty claims within a predetermined settlement authority.

Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy.

If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Negotiates settlement of claims with insureds while following established, authorized settlement authority.
• Handles questions on coverage.
• Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
• Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
• Work closely with the field appraisers to ensure accurate and timely damage evaluations.
• Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
• Identify subrogation and / or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles.
• Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met
• Maintain an up-to-date diary.
• Maintain necessary licensing and continuing education.

The Skills You Bring

HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred. Multi-state adjuster licenses required (Preferred active Texas License)Prior Property and casualty experience preferred.

The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action planAbility to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.

Demonstrate an understanding of insurance law as it relates to claimsHigh degree of analytical, negotiation and organizational skillsTypically requires advanced knowledge of Microsoft Office Programs.

1+ years in customer service or financial services industry is required.Leveraging technical expertise and relationships to contribute to strategy and drive business results.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including :

• Time Away : 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being : flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family : adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult / elder care days and childcare discounts.
• Work-Life Integration : other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations : depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and / or equity.
30+ days ago