Supervisor of Vehicle Maintenance - Aberdeen, NC (Southern Pines Ops Center)

Responsibilities

• Ensure timely completion of assigned work in compliance with safety, environmental, ANSI, DOT standards, manufacturers’ guidelines, and Fleet Services best practices.
• Provide safe working conditions and practices by providing adequate safety training of work practices and procedures. Initiate action to promptly correct potential or actual safety problems.
• Oversee assigned work and assuring quality of work being performed.
• Complete field reviews, observations, and audits to ensure progress, performance, quality and results.
• Foster a strong safety culture as it relates to both employee and operator safety.
• Maintain a working knowledge of Duke Energy safety and environmental policies and procedures.
• Monitor all aspects of team’s performance with a focus on continuous improvement.
• Initiate actions to ensure objectives are achieved and improvement opportunities are addressed.
• Monitor and manage garage expenditures to support overall budget and incentive goals.
• Ensure geographic area is appropriately staffed and supported for 24 / 7 operations. This includes both individual availability and setting employee expectations.
• Support storm restoration efforts including any off-system deployments
• Local representative and point of contact for fleet, customer, equipment and facilities issues at assigned maintenance locations.
• Maintain positive employee relations and culture based on trust, open communication, personal accountability, ownership, teamwork and collaboration.
• Develop a culture of two-way communication, encouraging employee feedback.
• Enable employees to make decisions within boundaries of processes and goals.
• Actively communicate with employees on all relevant items related to the company, Fleet Services and the work group.
• Recruit and develop technicians. Manage employee development including technical, compliance and on-the-job training
• Maintain a working knowledge of bargaining unit contracts
• Serve as a model of leadership for change.
• Support human performance and corrective action programs by investigating, reviewing and communicating events, leading and participating in investigations and implementation of corrective actions.
• Ensure successful implementation of organizational improvements and technology.
• Analyze reports and take appropriate actions
• Work effectively with Fleet GO staff identifying areas of improvement for maintenance practices and procedures.
• Be a student of the Fleet Services business and the utility industry.
• Analyze key performance reports and effectively monitor workgroups operational performance.
• Engage with internal customers to ensure the organization is meeting their needs.
• Work collaboratively with customers to preform required maintenance and repairs in a way the maximizes equipment availability.
• Maintain positive customer relations by ensuring timely resolution of issues and concerns. Effectively elevates and communicates issues and concerns to appropriate Fleet GO staff teams.
• Monitor work order accuracy to ensure customers are accurately charged for services.
• Support transparency objectives by keeping customers informed about work impacting charges or equipment availability.
• Directly collaborate with customers during storm restoration efforts and perform all duties and responsibilities outlined in the Fleet Storm Plan.

Required / Basic Qualifications

• High school diploma / GED
• In addition to required diploma, five (5) years minimum of related work experience

Job Specific Requirements

• Demonstrated working knowledge of fleet maintenance best practices
• Demonstrated working knowledge of state and federal laws and regulations that pertain to vehicle / equipment operation and maintenance

Desired Qualifications

• Class A CDL license
• Bachelor's degree
• 2 or 4 Year Degree
• Demonstrated effective leadership skills
• Demonstrated effective written & verbal communication skills
• Demonstrated effective problem solving and analytical skills
• Demonstrated effective conflict management and negotiating skills.
• Demonstrated ability to work self-directed and be a team player
• Demonstrated effective interpersonal skills
• Demonstrated ability to implement and lead others through changes.
• Possesses working knowledge of Fleet maintenance processes.
• Prior supervisory experience working with craft employees.
• Demonstrated ability to motivate and engage employees.
• Experience working with customers. Demonstrated good customer service skills
• Ability to effectively relate to craft, leadership, and external stakeholders
• Demonstrated technical aptitude and ability to learn and communicate complex technical concepts to a diverse group of stakeholders.
• Experience with process or continuous improvement efforts
• Understanding of basic financial concepts including experience managing budgets.
• Effective at managing through multiple and at times conflicting priorities in a manner that keeps employees focused and fosters positive relations with customer and other stakeholders
• Working knowledge of the equipment and associated regulations (DOT, ANSI, etc.)
• Experience managing represented employees and working through labor agreements.

Working Conditions

• Valid driver's license
• Onsite mobility classification work will be performed at a company facility.
• Must be able to respond to emergency situations
• Residency Requirement : Must reside within 60 minutes of assigned work location
• M - F, with some after-hours responsibilities and storm duty

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

Represented / Union Position

Visa Sponsored Position

Posting Expiration Date

Friday, November 15, 2024

All job postings expire at 12 : 01 AM on the posting expiration date.