Experienced HVAC Dispatcher and Coordinator

Job Description

Job Description

Benefits :

• Dental and Vision Insurance
• 100% PAID Health Insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.

Opportunities for professional technicians and customer service / sales professionals are now available across the country.

JOB SUMMARY

Are you a master on the phone? We are looking for an Inside Sales Coordinator and Dispatcher for a local HVAC company to act as a communication point for emergency and non-emergency calls, as well as to follow up on repair and replacement estimates provided to clients by technicians.

Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

You will receive requests, transmit messages and track vehicles. You will also follow up on all repair and install estimates and continue to stay in touch until it is time to complete a service.

The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations.

You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation :

• Very competitive compensation based on experience and performance
• Overtime Pay
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• 401K with Company Matching!

Compensation : $47,000.00 - $65,000.00 or more per year including Commission and Bonuses

Perks :

• Growth & Advancement Opportunities
• On-site Gym and Shower Access
• Employee Discounts on services such as discounted Mortgage Rates

JOB DUTIES

• Follow up on sales leads and lists, outstanding proposals and repair quotes
• Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
• Sell, renew, and expand renewable service agreements, to both new and existing customers
• Negotiate value and address resistance and closes the sale
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at clients convenience as necessary
• Strictly adheres to the Dispatching for Profits Priority Service Schedule to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

• PRIOR DISPATCHING EXPERIENCE REQUIRED
• HVAC industry experience preferred
• High school diploma or equivalent required
• Must have good computer software skills
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
11 days ago