SENIOR CLERK - OPS - 48006113

Senior Clerk - Ops - 48006113

The Office of K-12 School Choice Senior Clerk (OPS) serves as a Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers. The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions :

The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls. CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office. Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.

This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.

Required Licensure / Registration / Certification / Experience or Education : Two years of previous part-time or full-time employment is preferred. Ability to communicate effectively including verbal and written communication. Proficiency in Microsoft Office Suite.

Preferred Qualifications : Preference will be given to applicants who are bilingual in either Spanish or Haitian-Creole and have knowledge of laws, rules, policies and procedures relating to K-12 educational programs. Educational substitutions : An associate or bachelor's degree from an accredited college or university may substitute for two years of experience. A bachelor's degree from an accredited college or university may substitute for three years of experience.

The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities. Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.