Talent.com
Technical Support Representative
Technical Support RepresentativeCorporate Tools LLC • Post Falls, ID, US
Technical Support Representative

Technical Support Representative

Corporate Tools LLC • Post Falls, ID, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.

We've coded this job as "Flex," which means that it can be performed remotely, providing flexibility for our team members. The shift is Monday-Friday 8 : 00am-4 : 30pm and that is PST. If you are in a different time zone, you must adjust to this schedule.

Wage : $18.50 / hour

  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays

After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want

  • The 4 holidays are : New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Maternity and Paternity Leave
  • Up to 5% company matching 401(k) with no vesting period
  • Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever

  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar oh yeah
  • Responsibilities :

  • Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future.
  • Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services.
  • Guide customers through the process of registering, transferring, and managing their domain names.
  • Assist customers with website setup, domain configuration, and troubleshooting website-related issues.
  • Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution.
  • Educate customers on best practices for domain management, DNS setup, and web hosting configurations.
  • Maintain accurate customer records, update account information, and document all customer interactions in the CRM system.
  • Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs.
  • Stay up to date with industry trends and advancements in domain and web hosting technologies.
  • Other client support duties as needed.
  • Requirements :

  • Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help.
  • Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP).
  • Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly).
  • Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup.
  • Excellent communication skills, both verbal and written, with a friendly and personalized approach.
  • Technical aptitude and the ability to quickly learn and adapt to new technologies and processes.
  • Experience working with CRM systems and proficiency in using support tools and ticketing systems.
  • Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays.
  • Strong attention to detail with a no-exception approach to protecting account privacy.
  • You're the kind of person who considers troubleshooting issues a thrilling adventure and believes in saving the day one satisfied client at a time. You picture yourself donning a virtual wizard hat while charming clients with your tech expertise. You understand every client has a different technical aptitude and enjoy the challenge to fix their problems. You are looking for a position that offers a perfect blend of customer interaction and technical challenges. You believe that call handle times do not make sense and you prefer a one call resolution for every client.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technical Support Representative • Post Falls, ID, US

    Job_description.internal_linking.related_jobs
    Patient Authorization and Referral Representative - Health Information Managemen

    Patient Authorization and Referral Representative - Health Information Managemen

    Mediabistro • Liberty Lake, WA, United States
    serp_jobs.job_card.full_time
    Description Referral Specialist initiates a variety of external and internal referral processing and skilled clerical duties in support of the PMG physician offices. Communicate with internal and ex...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Amazon Flex Package Delivery Driver - Earn $15.00 - $17.00 / hr

    Amazon Flex Package Delivery Driver - Earn $15.00 - $17.00 / hr

    Amazon Flex • Cocolalla, ID, United States
    serp_jobs.job_card.full_time
    Amazon delivery partner opportunity – Earn $15.It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    General Application

    General Application

    Knight Const. & Supply, Inc. • Deer Park, WA, United States
    serp_jobs.job_card.full_time
    Interested in working for one of the Knight Companies, but don't see a job opening that fits your experience?.Please apply here, so we can save your information for future openings we may have.Than...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Amazon • Spirit Lake, ID
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Licensed Mental Health Counselor - Spangle, WA

    Licensed Mental Health Counselor - Spangle, WA

    LifeStance Health • Spangle, WA, US
    serp_jobs.job_card.full_time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Amazon Package Delivery Driver - Earn $15.00 - $17.00 / hr

    Amazon Package Delivery Driver - Earn $15.00 - $17.00 / hr

    Amazon Flex • Cocolalla, ID, United States
    serp_jobs.job_card.full_time
    Amazon delivery partner opportunity – Earn $15.It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Product Sample Representative

    Store Product Sample Representative

    CDS (Club Demonstration Services) • Coeur d'Alene, ID, US
    serp_jobs.job_card.full_time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Product Support Sales Representative

    Product Support Sales Representative

    Western States Caterpillar • Liberty Lake, WA, US
    serp_jobs.job_card.full_time
    Product Support Sales Representative.Job Category : Product Support - Sales.Salary Range : $30,000 USD to $130,000 USD.Location : Liberty Lake, WA 99016, USA. Success At Western States : Western State's...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Support

    Sales Support

    BibliU • Spokane, WA, US
    serp_jobs.job_card.part_time +1
    Location : Spokane Community College - 1810 North Greene Street, Spokane, Washington, 99217.Contract Type : Part-Time, Permanent. Working Hours : 12-35 hours per week.BibliU is an award-winning educati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Team Member

    Customer Support Team Member

    Kinetic Strategies Group, Inc. • Spokane Valley, WA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Spokane, WA area that specializes in handling the customer service and sales support for local accounts on behalf of our large clientele. We act as the middleman between major corporations and avera...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Benefits Sales Representative - Work From Home

    Benefits Sales Representative - Work From Home

    Hire Standard Staffing • Spangle, WA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Crafting Brighter Futures for Families.At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose : ensuring a brighter futu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Addus Home Care Aide

    Addus Home Care Aide

    Addus Homecare • Athol, ID, US
    serp_jobs.job_card.full_time +1
    Now offering up to $20 dollars per hour! We offer Daily Pay for select positions.Addus HomeCare is hiring immediately for Home Care Aides. This rewarding, entry-level position provides consistent, f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Administrative Assistant (Customer Support)

    Administrative Assistant (Customer Support)

    The Odom Corporation • Spokane, WA, US
    serp_jobs.job_card.full_time
    Administrative Assistant (Customer Support).Essential Duties & Responsibilities include but are not limited to : .Generate and prepare various sales related reports using Margin Minder, Microsoft Exc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    Charlie's Produce • Spokane, WA, US
    serp_jobs.job_card.full_time
    Charlie's Produce is a privately owned wholesale produce company.We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this indust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    Navy • Liberty Lake, WA, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Loan Support Specialist IV

    Loan Support Specialist IV

    Umpqua Bank • Spokane, WA, US
    serp_jobs.job_card.full_time
    At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Support Center Representative

    Bilingual Support Center Representative

    Surface Experts • Spokane, WA, US
    serp_jobs.job_card.full_time
    Surface Experts is a growing franchise system based in Spokane, WA.We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Stea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Amazon Delivery Driver - Flexible Shifts - Earn $15.00 - $17.00 / hr

    Amazon Delivery Driver - Flexible Shifts - Earn $15.00 - $17.00 / hr

    Amazon Flex • Cocolalla, ID, United States
    serp_jobs.job_card.full_time
    Amazon delivery partner opportunity – Earn $15.It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust. With Amazon Flex, you only deliver when you want to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Peer Support Specialist | Mobile Crisis

    Peer Support Specialist | Mobile Crisis

    Benchmark Human Services • Coeur d'Alene, ID, United States
    serp_jobs.job_card.full_time +1
    In 2025, Benchmark Human Services celebrates.Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE -...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Remote Jobs • Blanchard, ID
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted