Job Description
Oversee the internal audit program for the consumer feedback process to ensure that consumer feedback is acknowledged, logged, reviewed, and evaluated properly.
Conduct thorough research and analysis of consumer feedback and make recommendations to resolve issues.
Collaborate with plant quality personnel to perform root cause investigations, implement corrective action plans, and prevent the reoccurrence of consumer complaints.
Provide quality and technical responses for customers and consumers requesting FIJI Water quality information.
Provide training on the consumer feedback process, quality management principles, and other quality related topics to internal and external stakeholders.
Track, trend, analyze and report KPI findings for market quality and respective cross functional teams.
Evaluate the finished product traceability system on a regular basis to ensure a robust process.
Owns the corporate quality document control program. Responsible for ensuring all documents are controlled before going into circulation.
Develop and maintain the market quality standard operating procedures as required.
Manage and monitor the online quality platforms to ensure compliance with customer expectations.
Evaluate the third-party laboratory testing report to ensure global compliance.
Track, manage, and respond to customer and regulatory compliance requests.
Work closely with the Legal, Regulatory and Corporate Communication teams as required.
Collaborate with the Sourcing and New Product Development teams to fulfill packaging regulatory requirements.
Corporate Quality Manager
Provide quality and technical responses for customers and consumers requesting FIJI Water quality information. Provide training on the consumer feedback process, quality management principles, and other quality related topics to internal and external stakeholders. Owns the corporate quality document...
Corporate Quality Manager
Provide quality and technical responses for customers and consumers requesting FIJI Water quality information. Provide training on the consumer feedback process, quality management principles, and other quality related topics to internal and external stakeholders. Owns the corporate quality document...
Corporate Quality Manager
Provide quality and technical responses for customers and consumers requesting FIJI Water quality information. Provide training on the consumer feedback process, quality management principles, and other quality related topics to internal and external stakeholders. Owns the corporate quality document...
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