We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division.
You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the Best Customer Experience’.
Working hours are between 8 : 30am to 6 : 30pm, Monday to Friday with a day off in the week. As well as working every other weekend, 8 : 30am to 5pm on Saturdays and 10am to 4pm on Sundays.
Basic salary of £20,000 with an OTE of £32,000 plus benefits.
Role and responsibilities to include :
- To contact customers who enquire via the Mercedes-Benz website within given timescales
- Identify customer requirements and pass on leads to the Sales Team for follow up
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
- Accurately administer details of conversations on our Dealer Management System
- Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
- To promote other services and products as appropriate
What we are looking for :
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
- Good administrational knowledge
- Able to demonstrate a track record of achievement in both sales and customer service
- Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
- Is able to engage customers and build relationships
- Has a genuine interest and passion for the motor industry, keeping abreast of developments
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
- Embraces new ideas and thinking; eager to learn and develop their self
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get :
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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