Patient Service Representative - Gastroenterology-(2400978)
POSITION SUMMARY :
Acts as a representative in all areas of clerical & administrative support.Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with the Joint Commission, NCQA and government standards, as well as policies and procedures of NHGI.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Under the direction of the Director of Operation and within established policies and procedures, the Patient Service Representative performs the following essential functions :
1.Answers phones and greets visitors, providing information, taking messages, screening and routing calls appropriately.
2.Greets and registers patients; notifies medical staff of their arrival.
3.Checks patients in and out on patient days, creating charts, verifying patient information, and photo copying insurance cards.
Checks for co-pays and overdue balances, referring patients to Patient Account Representative.Enters the patient information into the computer.
4.Backs up other front office duties, as needed, such as vacation or sick times.
5.Verifies current demographic and insurance information.
6.Photocopies or scans and inputs patient demographic information, insurance data and all other information into practice management, EMR and hospital systems.
7.Collects and reviews all registration and required patient forms for accuracy and completeness.
8.Collects and post patient co-pays.
9.Interacts with patients regarding complaints for effective and immediate response and resolution.Refers to Practice Manager as appropriate.
10.Receives incoming telephone calls, either directly or from the switchboard.
11.Takes messages to include appropriate patient / caller information.
12.Interacts and assists other office staff in continuing follow of timely patient appointments.
13.Schedules patient appointments as needed.
14.Attends required meetings and educational seminars.
15.Performs similar or related duties as assigned or requested.
Education :
High School diploma or equivalent.
Experience :
Two years of related work experience in a hospital or medical office setting preferred.
Licensure / Certification :
None
Primary Location
US-NH-Manchester
Patient Access
Schedule
Full-time
Shift
Employee Status
Regular
Job Type
Standard
Job Level
Non Manager
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