The role of the Relations Team Representative is to assist the General Manager and Sales Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale.
The Sales Representative also assists with retaining and providing unmatched customer service to current members. Boutique fitness knowledge or experience is preferred, but not required.
This position is part-time position.
Duties :
- Execute sales process of lead generation, follow up, and close
- Conduct tours of the facility while establishing a relationship and targeting individual’s goals and needs
- Meet and / or exceed personal sales goals
- Emphasize and enforce objectives of the studio as a fitness and wellness provider
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota
- Participate in special events (health fairs, grand openings, and community events) to promote the studio
- Operate studio gym software (Club Ready)
- Follow up activities with prospective clients in-person, over the phone and by email
- Merchandise and stock inventory for retail clothing and other items
- Attend and complete all relative training programs
- Take pictures for social media platforms
- Cleaning of the retail area, studio, and restrooms
- Other duties as assigned
Requirements :
- Must have college degree
- Excellent sales, communication, and customer service skills required
- Warm, welcoming and engaging personality
- Ability to build strong member relationships
- Goal-oriented with an ability to achieve sales in memberships, retail, and private training (when available)
- Self-motivated and takes initiative
- Must have proficient computer skills and ability to learn and use the ClubReady software system
- Must have excellent communication skills in person, by phone and by email
- Strong organizational and multi-tasking skills
- Must be able to work under pressure and meet tight deadlines
- Must have availability either in early mornings, evenings or weekends to support class schedule
- Authorization to work in the United States required
Compensation and Perks :
- This position offers a competitive base rate
- Some incentive pay is included for personal goals
- Training opportunities
- Opportunities for growth within the studios including additional sales and management positions
- Employee retail discounts
- Complimentary membership
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