BUSINESS OFFICE MANAGER

Job description

Overview :

The purpose of the Business Office Manager at the Highmark Corporate level is to perform the business office functions in accordance with proper accounting and recording systems and established community procedures and methods.

This position oversees 4 Edencrest communities in the Des Moines, IA area for Highmark. This person exercises discretion and independent judgment in matters of financial significance as it relates to monthly billing and collection procedures.

This position also provides analysis, other key management reports and may manage the Accounts Payable / Accounts Receivable and Reception processes

COMMON CORE ROLES - Commitment to the Mission, Vision, Values

• Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all times
• Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and humor.
• Utilize the mission, vision, and values to determine priorities.

Customer Experience - Provides exceptional customer service to residents, families, and co-workers on a daily basis by :

• Listening attentively, empathetically and following up to concerns expressed by residents, families, and coworkers.
• Maintains professionalism and composure when interacting with management, employees, residents and families by :
• Complying with all privacy policies and procedures.
• Being inclusive and respectful.
• Working well with others.
• Effectively presents and communicates information and responds to questions from co-workers, residents, families, state auditors and the general public as deemed appropriate for the position.

Quality of Care

• Accurately and timely completes position specific core roles and responsibilities that impact overall quality of care, resident, family and satisfaction.
• Ensures that residents receive the best care possible by encouraging open communication with the management team, direct care personnel, residents and families.
• Follows all community policies and procedures related to investigating, reporting and preventing abuse of vulnerable adults.

o Participates in quality improvement efforts in the community or with corporate initiatives as requested

MINIMUM JOB REQUIREMENTS - Education

Associate's or Bachelor's degree in a business related field (such as accounting, finance, management, healthcare, etc.) is preferred

Job Type : Full-time

• Health insurance
• Paid time off

Schedule :

• 8 hour shift
• Monday to Friday

Experience :

• Microsoft Office : 2 years (Preferred)
• Administrative experience : 2 years (Preferred)

Ability to Commute :

West Des Moines, IA 50266 (Required)

Ability to Relocate :

West Des Moines, IA 50266 : Relocate before starting work (Required)

Work Location : Hybrid remote in West Des Moines, IA 50266