Information Technology Generalist
Not able to work with a third party or provide sponsorship for this role.
Role : IT Generalist
Location : Omaha, NE
Type : Direct Hire- onsite
Pay : $75-90,000 based on experience
Capstone IT is helping our client find an IT Generalist. They will Join a dynamic, rapidly growing company in an exciting industry offering significant opportunities for career advancement.
This role involves supporting and enhancing the technology infrastructure, ensuring optimal performance, and maintaining security standards across various clinics.
The ideal candidate will thrive in a fun and fast-paced environment.
Key Skills : Azure, Office 365, Networking, System Admin, Cybersecurity, Troubleshooting, Communication, Problem-Solving, Customer Service, Continuous Learning.
Nice to haves :
IT certifications (CompTIA A+, MCITP, CCNA).
Responsibilities :
- Deliver prompt and effective technical support to end-users through phone, email, and in-person interactions.
- Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure continuous operations.
- Conduct diagnostic analysis and implement solutions to optimize system functionality and user productivity.
- Install, configure, and maintain computer systems , applications, and peripherals, along with routine updates and security enhancements.
- Provide remote support and troubleshooting , ensuring a consistent IT experience for all employees, regardless of location.
- Keep accurate records of IT assets , service requests, and resolutions; maintain detailed documentation for IT operations.
- Address network connectivity issues , including managing VPN setups and network printers.
- Implement IT security measures to protect sensitive data and prevent unauthorized access.
- Collaborate with various departments on technology upgrades , system migrations, and new deployments.
- Stay abreast of the latest industry trends and technologies; suggest improvements to enhance system performance and user satisfaction.
- Perform additional duties as needed to support the IT department.
Qualifications :
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
- Proven background in technical support within a professional setting.
- Strong understanding of operating systems, hardware, software, and networking.
- Exceptional problem-solving skills and a customer-focused attitude.
- Excellent communication skills, both verbal and written.
- Ability to work both independently and as part of a team.
- Preferred : IT certifications (CompTIA A+, MCITP, CCNA).
- Detail-oriented with a capacity to thrive in a dynamic, fast-paced environment.
- IT is an EEO employer.
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