A company is looking for a Help Desk Operations Manager responsible for managing quality and customer experience in a Managed IT Help Desk environment.
Key ResponsibilitiesOversee and monitor active Help Desk tickets to ensure quality and adherence to service level agreementsBuild and manage a high-performing team, providing coaching, training, and performance evaluationsAssist with customer tickets and technical needs while maintaining communication with clients and staffRequired QualificationsHigh School Diploma or GED2 years of IT Management experience2 years of Call Center experienceExperience in leading a team, including hiring and performance managementBasic understanding of project management principles
Help Desk Operations Manager
A company is looking for a Help Desk Operations Manager responsible for managing quality and customer experience in a Managed IT Help Desk environment. ...
Help Desk Operations Manager
The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. Experience in managing ...
Help Desk Manager
A company is looking for a Help Desk Manager responsible for managing daily operations of a 24/7 Help Desk program. ...
Help Desk Manager
We are offering an exciting opportunity for a Help Desk Manager in the legal industry in Dallas, Texas. Overseeing the daily operations of our IT help desk, ensuring efficient and effective support for our clients and staff. Proven experience as a Help Desk Manager or similar role in the Legal indus...
Help Desk Operations Manager
POSITION SUMMARY The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. Experi...
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Answer Help Desk phones and provide Tier I-II support to users on a variety of issues. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. Development - Annu...
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A company is looking for an L1 IT Support Technician (Remote, Contract). ...
Desktop Support (PTX2024-7597)
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Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Hardware and software troubleshooting on desktop/laptops with Windows and Mac OS. ...