Senior Director of Customer Operations

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Sr. Director of Customer Operations Technology Solutions to provide innovative technical solutions and leadership in improving customer experience.

Key Responsibilities : Manage and direct the team developing and implementing business technology strategiesDrive improvements for a streamlined self-service experience and adoption of self-service capabilitiesCollaborate with stakeholders to implement and maintain a best-in-class external Customer PortalRequired Qualifications : Bachelor's Degree or equivalent experience in a relevant fieldMinimum 10 years of relevant experienceKnowledge of software development methodologiesProject Management and solution delivery experienceExperience in data analysis, management, and governance

11 days ago
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