Head of Delivery Operations - Data-as-a-Service

Head of Delivery Operations - Data-as-a-Service

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant : the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before.

We are looking for a Head of Delivery Operations for the “Data-as-a-Service” (DaaS) business. In this role, you will lead the team responsible for Snorkel’s data development pipelines, ensuring high quality and on-time delivery of complex datasets for customers at the frontier of GenAI. You'll be a technical leader who partners closely with cross-functional teams— including research, engineering, and GTM to redefine how data powering frontier AI models is delivered using Snorkel’s state-of-the-art platform and research.

Main Responsibilities

• Build the long-term vision, near-term operating plan, metrics, and key areas of investment for the DaaS Delivery team to drive high quality, high volume data pipelines
• Oversee the entire lifecycle of solution delivery, from initial requirements gathering to final implementation; drive the planning, execution, and delivery of strategic data labeling / annotation / curation projects and initiatives, across varying customers and timelines and ensure all customer requirements are delivered on-time, on-budget and to quality expectations.
• Lead the delivery operations team to drive high-performance and scale a top performing team.
• Collaborate cross-functionally with research, engineering, product, supply, operations, and GTM leaders operate and scale the DaaS business
• Drive innovation in solutions delivery, exploring new technologies and methodologies to improve efficiency and effectiveness.
• Identify and mitigate potential risks associated with solution delivery, developing contingency plans and taking proactive measures to ensure all customers and crossfunctional partners are as successful as possible.

Minimum Qualifications

The salary range for this position based in the San Francisco Bay Area is $240,000 - $300,000. All offers include equity compensation in the form of employee stock options.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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