Salesforce Technical Architect

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, USA and India. We've actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other verticals including Insurance and Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial / state, federal and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce based solutions and accelerators which in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally working with our associates. We are quickly growing and that brings additional responsibility treating everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner and client bring to the table.

Position Overview-

We are seeking a skilled Salesforce Technical Architect to lead digital transformation using Salesforce Industries (SFI) solutions. You will implement complex solutions with OmniStudio and Vlocity, leveraging your expertise in application, integration, and security architecture. Working closely with clients and cross-functional teams, you will ensure successful, business-critical outcomes.

Key Responsibilities :

• Client and Partner Guidance : Provide expert guidance to customers, partners, and internal implementation teams on how to best leverage Salesforce's platform for successful digital transformation, utilizing Salesforce Industries solutions.
• Have good understanding of Salesforce Public Sector Solutions LPI Module and Experience Cloud
• Good understanding of Salesforce Field Service Lightning implementation
• Establish Trust and Promote Best Practices : Build strong, trust-based relationships with customer leadership, promoting the adoption of Salesforce Industries (SFI) best practices to maximize platform capabilities and business value.
• Design and Build Business Processes : Architect sophisticated business processes using Salesforce Industries (OmniStudio / Vlocity) technologies, alongside the Force.com platform and integration tools, to meet client-specific needs.
• Manage Customer Expectations : Proactively manage customer expectations, addressing complex challenges and collaborating with customers and third-party partners to deliver optimal solutions.
• Collaborate with Cross-functional Teams : Work closely with Delivery Managers, Solution Architects, and directly with clients to design and implement tailored technology solutions that meet business requirements and objectives.
• Risk Management and Issue Resolution : Identify potential risk areas in solution design and implementation, providing proactive solutions and ensuring issues are resolved to the client's satisfaction.
• Mentorship and Team Development : Advise and mentor internal and external teams, including customer and partner resources, guiding them in application and integration development processes and providing technical support.
• Lead Internal Initiatives : Lead critical internal initiatives aimed at growing the consulting practice and contributing to the broader knowledge base of the community, ensuring continuous learning and development.
• Knowledge Sharing : Actively contribute to the ongoing development of the organization's overall knowledge base and technical expertise.

Requirements :

Location : USA, Remote

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