Branch Operations Manager

At Pioneer Search Group we focus as lead recruiters in the Material Handling Equipment and Automation and are currently assisting a client who is a leader in the space as they look to fill a motivated Branch Operations Manager to over see daily operations and drive success.

Position Purpose :

As a leader of leaders, the Branch Operations Manager will manage all branch functions and personnel, ensuring high-level performance and maximizing customer satisfaction through timely, high-quality service operations at competitive costs.

This role focuses on maintaining profit margins and a professional image for the company.

Key Responsibilities :

• Manage all branch operations, including service, parts, and sales, with direct customer contact and oversight of billing cycles and equipment inventory.
• Lead and develop staff to achieve performance goals; promote teamwork and resolve conflicts.
• Supervise and schedule work for a diverse team, enabling them to meet performance and quality standards.
• Maintain positive communication with staff and customers, presenting information in a supportive and professional manner.
• Analyze and prioritize information to draw accurate conclusions and manage competing priorities.
• Design, implement, and refine systems to optimize performance and manage complex processes.
• Oversee hiring, training, and motivation of staff; maintain adequate staffing levels for efficient operations.
• Monitor department goals and objectives to ensure high-quality service and customer satisfaction.
• Ensure compliance with company policies, procedures, and business ethics; lead by example.
• Manage profit and loss for Service, Parts, and Rental lines of business.
• Promote safety and enforce safety rules and policies within the branch.

Education and Experience :

• 2+ years of management experien ce required.
• 2-5 years in a service-related industry preferr ed; experience in material handling is preferred .
• Supervisory experience with 2-6 direct reports preferred.
• Bachelor’s degree in business or related field is a plus.
• Proficient with MS Office Professional and Windows.
• Excellent time management, organizational, and leadership skills.
• Strong verbal and written communication abilities.
• Familiarity with applicable government regulations, including OSHA (preferred).

Environmental and Physical Job Requirements :

Work primarily at a desk using a computer and phone, with occasional walking in shop areas. Must be prepared for dust, noise, and other conditions in these areas.

Majority of the work involves sitting at a desk, with occasional walking and standing. Ability to lift up to 10 lbs is required.

What We Offer :

• Competitive salary with potential for performance-based bonuses.
• Monthly car allowance ($800 or $400 based on vehicle type).
• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401k plan with company match up to 6%.
• Starting time off includes 80 hours of vacation and 56 hours of PTO.
1 day ago