Datacenter Technician

Job Title : Data Center Technician

Requirements :

• Strong organizational and communication skills (written and verbal).
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Exchange), SharePoint, Teams, Visio.
• Ability to lift 50 pounds and stand for extended durations.
• Familiarity with IT equipment including servers, network switches, storage, and cabinets.
• Solid working knowledge of data center environments, network protocols, and disaster recovery.

Job Description : General Services :

General Services :

• Escort vendors and customers within secured spaces per security policies.
• Interface with requestors via various channels.
• Provide technical oversight during escorting activities.
• Communicate effectively in English, both written and verbal.
• Support leadership with incident communication and escalations.

Site Access :

• Review and approve data center access requests.
• Interface with supplementary service providers.
• Conduct vetting processes for visitors as per security policies.

Documentation and Reporting :

• Create and maintain site-specific documentation.
• Provide ad hoc reporting and support projects.
• Maintain daily turnover logs and track work in secured spaces.

Basic Data Center Planning :

• Assist in IT equipment installation and removal planning.
• Participate in data center space layout planning.
• Complete Hardware Planning Site Inspection forms as needed.

Cable troubleshooting and repair :

• Troubleshoot and repair system connections as needed.
• Test all types of cables Copper, fiber (MM / SM), dark fiber, DWDM, MPO, etc.
• Replace cables in accordance with DXC 4Eyes processes.
• Check network connections.
• Trace cables.
• Clean and polish fiber ends.

Cable Installation and Planning :

• Physical installation and removal of patch cabling, and cabling components, and related material.
• Connect communication copper and fiber cables between installed IT equipment.
• Ensure that all links and communication cables have been tested, labeled, connected, and documented.

Service Management :

• Support Service Management processes and procedures.
• Ensure pre-validation and post-validation of planned change work.
• Perform Incident, Problem, and Change activities per ITIL standards.

Inventory Management Services :

• Perform physical inspection and inventory of IT equipment.
• Affix barcode and tags to devices.
• Enter and maintain equipment information in the database.
• Support SOXA and Asset Inventory audits.

Shipping / Receiving and Loading Dock :

• Manage shipping / receiving functions.
• Track and enter data related to shipments.
• Maintain organized storage spaces and execute returns.

Media Administration Services :

• Handle physical media activities including mounting, shipping, and tracking.
• Perform offsite vaulting preparation and activities.
• Enforce policies related to Media Management.

Hands & Eyes Services :

• Install and remove IT equipment.
• Perform basic device configuration and troubleshooting.
• Assist in disaster recovery activities.

Cabling Services :

• Install, remove, and troubleshoot patch cabling.
• Ensure all cable connections are tested and documented.
• Maintain accurate documentation of cabling.
13 days ago