Location
South Island Canterbury Work Type : Permanent Salary : to
- Heritage Expeditions
- Entrepreneur success story
- Unique business in a dynamic sector
Heritage Expeditions has pioneered conservation-driven small ship expedition cruises for over 35 years to some of the most wild, least-explored and biologically rich regions on the planet including Antarctica, Russia's Far East, the South Pacific, Melanesia and Australia and New Zealand's Sub Antarctic Islands.
Based in Christchurch, Heritage Expeditions is a family owned and operated business, supported by a passionate, dedicated and hardworking team.
Our highest priorities are client experience and the dedication to ensuring advocacy and protection for the places that Heritage Expeditions shares with its clients.
Role Purpose :
The Operations Manager is responsible for managing and leading the day-to-day and long-term strategic operational requirements of Heritage Expedition’s voyage programme to ensure that clients receive an exceptional experience.
Role responsibilities :
- Co-ordination and communication with Expedition Staff on a daily basis regarding operational requirements.
- Information sharing and coordinating an exemplary client experience from point of contact to post-voyage follow-up.
- Ensure all vessel operational requirements are met including repairs and maintenance, equipment specifications and health and safety requirements
- Effective liaison with Hotel Management around passenger movements and food supplies
- Manage permits and permissions for each voyage and clearly communicate particulars with Expedition Staff
- Build and maintain strong partnerships with external stakeholders
- Alongside Financial Controller and Operations Director, establish annual budgets that are aligned with operational forecasts
- Monitor actual expenditure against the budget. Investigate and provide reporting to the Operations Director on any variances
- Contribute to the delivery of the company’s leadership, culture, philosophy, and aspirations.
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