Regional Sales Manager - Medicare

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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion : PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

This position oversees sales and broker activities for Medicare products and services. Key areas of focus include execution of growth and retention strategies, monitoring activities and analyzing results to measure effectiveness, member and broker relations, compliance with State and Federal regulations, sales strategies to support the Company brand, and processes that ensure Medicare beneficiaries understand the product they are purchasing from sales and marketing staff.

Essential Responsibilities :

• Oversees Medicare product sales and broker activities to achieve sales and retention goals, support the Company's brand, and effectively promote Medicare products and services.
• Utilizes LEAN management principles to streamline processes, and facilitate continuous improvement. Assists sales staff with walk-ins, phone requests, and sales presentations.
• Executes sales strategies directed towards members, brokers and the general public. Monitors activities and analyzes results to measure effectiveness.

Identifies high-opportunities to support business growth, uncovers niche markets, and pursues growth opportunities.

Maintains thorough knowledge of Federal and State regulations, health insurance markets, field concepts and practices, and industry trends.

Ensures sales activities are in compliance with the Centers for Medicare & Medicaid Services (CMS), and all state and federal regulations.

Attends sales seminars, workshops and reads relevant publications.

• Builds relationships with members, providers and the community to maximize market penetration and promote the company's brand, products, and services.
• Develops, trains, and monitors effectiveness of brokers promoting Medicare products. Ensures broker activities are in compliance with the Centers for Medicare & Medicaid Services (CMS), and all state and federal regulations.
• Participates in various external committees and community events, represents company philosophy, and preserves visibility within the community.

Becomes known as a visible and recognized Medicare resource and trusted advisor.

• Follows sales standards and written policies and procedures.
• Collaborates closely with other Medicare Regional Sales Managers, Marketing & Communications, Product Development and Customer Service teams to ensure collaboration, coordination of initiatives, consistency in messaging and brand, and effective promotion of Medicare products and services.

Recommends product or service enhancements, service area expansions, and other new products to improve customer satisfaction and sales.

• Responsible for oversight, management, development, implementation, and communication of department programs.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.

Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.

• Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
• Actively participate as a key team member in Manager / Supervisor meetings.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.

Supporting Responsibilities :

Meet department and company performance and attendance expectations.

Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

Perform other duties as assigned.

SUCCESS PROFILE

Work Experience : Minimum of five years' work experience in sales or marketing in the insurance or related field. Managed care experience preferred.

Management or supervisory experience preferred

Education, Certificates, Licenses : Bachelor degree is preferred. Licensed with the State of residence as a health insurance producer in order to represent the product and company, or obtain such licensing within 90 days of employment.

Valid Motor Vehicles License.

Knowledge : Strong written and verbal communication, and presentation skills. Skilled at connecting and networking. Fundamental math skills, including percentages, ratios, statistics, graphing and spreadsheet skills.

Proficient in a Windows Operating System Environment, and Microsoft Office Applications. Solid organizational and time management skills.

Ability to work as part of a team with strong relationship building skills. Thorough understanding of health insurance issues, both national and State, and the factors that affect the insurance market.

Competencies

Assignment Management

Becoming a Business Advisor

Building the Sales Team

Building Trusting Relationships

Coaching the Sales Team

Devising Sales Approaches and Solutions

Marshaling Resources

Raising the Bar

Sustaining Customer Satisfaction

Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 35% of the time.

Skills : Our Values

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions.

Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English.

Communicate clearly and effectively.

Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change.

It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

Employment remains AT-WILL at all times.