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Customer Service Representative

Customer Service Representative

Central Kansas Appliance RepairClay Center, KS, US
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Job Description

Job Description

Benefits :

  • Room for advancement within the company
  • 401 (k) and PTO eligibility after one year
  • Competitive salary based on experience
  • Employee discounts
  • Training & development
  • Tuition assistance

Job Summary

  • Central Kansas Appliance Repair is an appliance repair company located at : Clay Center, KS. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.

    • What You'll Do Day-to-Day

  • Answering incoming phone calls promptly and professionally
  • Making outbound calls to customers for scheduling, updates, issue resolution, etc.
  • Verifying and marking received parts as checked in using our system
  • Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
  • De-escalate upset customers, ensuring a positive and satisfactory resolution
  • Keep detailed and accurate records of customer interactions, transactions, and inquiries
  • Maintain punctuality

    • Requirements

  • No prior experience required, training will be provided
  • Exceptional interpersonal and communication skills
  • Strong problem-solving abilities with a customer-focused approach
  • Ability to remain calm under pressure and effectively de-escalate situations
  • Detail-oriented with a commitment to accurate record-keeping
  • Punctual and reliable with excellent time management skills
  • Basic computer skills
  • Ability and willingness to learn and adapt in a fast-paced environment
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    Customer Service Representative • Clay Center, KS, US

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