Sprinkler Service Technician 2

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Sprinkler Technician to join our amazing culture.

In this role, you will provide customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business associated with servicing and maintaining all types of fire-protecting systems, including pipe systems, pipe supports, and related fire sprinkling systems.

As a Sprinkler Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Sprinkler Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with Our Training and Your Experience

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responds to a variety customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;

will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complex problems; installs projects as necessary.

Identifies and resolves problems for most types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions;

completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

May require originality and ingenuity in some situations.

Safely troubleshoots and repairs more complex issues associated with fire sprinkler systems such as piping, fixtures, valves, fittings, tubes, and other equipment for fire sprinkler systems.

In order to make repairs, may be required to cut, thread and hammer pipe using tools such as saws, cutting torches, pipe threaders, and benders.

• Acts as our customer’s best service provider at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment.

• Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to sprinkler systems, and / or fire alarm systems.
• Proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with general supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper, pipe threader, pipe benders, saws, and cutting torches.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple service needs simultaneously.
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues :

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more

Requirements :

Education : College degree, trade school or equivalent experience

Relevant trade designation (e.g. Electrician)

Minimum Experience : 1 year of relevant field service experience

• FASA / BASA
• TREO Backflow Testing Certificate
• Product-specific certifications
• Must have valid driver’s license with a clean driving record.

Preferred Experience : (but not required) :

• 3 years of relevant field service experience
• Associate’s degree in Electronics
• Experience in 1 or more of the following industries preferred : sprinkler, and / or fire alarm & life safety
• Applicable state and / or local required industry-specific certifications and / or licenses

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)