CVS Health Manager, Workforce Management Business Continuity
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Position Summary
This position is responsible for overseeing the administration, maintenance, and integrity of the Workforce Management technology in the Retail Customer Care Center.
This individual will support the contact center in ensuring appropriate setup and optimal usage of our Workforce Management technology through system administration and configuration.
The Workforce Management Business Continuity Manager oversees incident and outage management. This position will be on call for high impacting outages including bridge facilitation, contact center impacts and serves as a liaison between IT, Operations, and Operations Support from initial report through issue resolution.
This position is responsible for managing and streamlining the business continuity plan and process.
This role requires adaptability in a fast-paced and evolving work environment, where priorities and demands may change frequently.
Ability to think critically and communicate effectively to resolve issues and seek clarification as needed.
Responsibilities
- Business Continuity planning
- Incident and outage management
Required Qualifications
- 5-7 years of Contact Center experience
- 3+ years of experience with NICE IEX
- Advanced proficiency in MS Office (Outlook, Word, Excel, and PowerPoint)
Preferred Qualifications
Previous experience with Intradiem
Pay Range
The typical pay range for this role is : $66,330.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
We anticipate the application window for this opening will close on : 10 / 21 / 2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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