JOB DESCRIPTION :
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth
operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and
offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to
network connectivity, system performance, software applications, and other IT-related matters.
Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware / software issues.
Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary.
Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this
role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Experience with KACE ITSM system, SmartDeploy / PDQ suite of products, supporting Citrix, Microsoft M365
Help Desk Technician
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. Minimum of 3 years of experience performing ...
Help Desk Technician
Calibri,"sans-serif""><b>Title: Help Desk Technician</b></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,"sans-serif""><b>Location: Jackson, MS [ Onsite ]</b>...
IT Customer Support Specialist
IT Customer Support Specialist Hattiesburg, MS, USA Req #250 Wednesday, September 4, 2024 MORE THAN A JOB! If you are an ambitious individual looking for a fulfilling and challenging career, you can find it at one of Jones Capital's family of companies. WANT TO HELP SHAPE THE FUTURE O...
Help Desk Support Specialist
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems. Common tasks will include...
Biomedical Equipment Technician
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Join our team as a skilled and dedicated Biomedical Equipment Technician, where you will play a vital role in ensur...
Information Technology Support Specialist
Basic familiarity with IT Service Management tools or ticketing systems. A team player with a positive attitude. Software and Hardware Support: Provide support for software installations, configurations, and basic hardware setup (e. Basic System Monitoring: Monitor system alerts and escalate any con...
Restaurant Delivery - Sign Up and Start Earning
Available in over 4,000cities in the U.S, DoorDash connects local businesses and localdrivers (called Dashers) with opportunities to earn, work, andlive.All you need is a mode oftransportation (bike, car, scooter) and a smartphone to startmaking money.You can even sign up and beginworking that same ...
Delivery Driver - Earn Extra Cash
Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money.You can even sign up and begin working that...
Delivery Driver
Available in over 4,000cities in the U.S, DoorDash connects local businesses and localdrivers (called Dashers) with opportunities to earn, work, andlive.All you need is a mode oftransportation (bike, car, scooter) and a smartphone to startmaking money.You can even sign up and beginworking that same ...
Delivery Driver - Earn Extra Cash
Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money.You can even sign up and begin working that...