Experience Analyst

To take an advanced approach with research and discovery to develop a deeper appreciation of our members’ needs while streamlining our response to their needs based on analytics and measurable results.

Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.

• Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members’ needs
• Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Analyze and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
• Proactively identifies opportunities and potential improvements based on research & data insights
• Engages in product team decision making, being able to push back and propose initiatives based in data
• Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
• Package strategic and analytical insights into clear, concise and executive-ready presentations
• Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
• Know the key metrics to be measured and how to measure it
• Produce data-driven analysis to substantiate hypotheses
• Assist management with integrating user research and market analysis to into member strategy
• Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
• As a member of the cross functional team, apply Agile / Lean principles to continuously incrementally improve the product and product team
• Perform other related duties as required
• Business acumen with ability to leverage expertise with credibility and impact
• Effective skill delivering effective presentations to groups of various sizes
• Experience analyzing user experience and cost, to size impact and opportunities
• Strong multi-tasking and the ability to meet deadlines
• Familiar with Agile methodologies / principles (Scrum, XP, Lean
• Strong communication and collaborative skills
• Ability to develop and maintain strong relationships across the organization
• Exposure to working in an agile environment

Desired Qualifications

• Bachelor’s degree in Business or related field
• Background in strategy, analytics, analysis or consulting
• Knowledge of credit union operations / processes and procedures

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive Pensacola, FL 32526 141 Security Drive Winchester, VA 22602