Description
Responsibilities
- Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues
- Provide individual and team performance feedback and recommendations to managers
- Lead and model selling and customer experience standards
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day / shift when associates arrive for work
- Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Maintain policies and procedures
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
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