Event Staff

POSITION : Event Staff

DEPARTMENT : Operations

REPORTS TO : Event & Security Manager

FLSA STATUS : Non-Exempt

Summary

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for Guest Relations Staff at the ASM Global Stockton Complex.

Responsible for greeting and seating guests, verifies tickets, and assists the public by providing general information. Directing groups of people in genuinely, friendly and professional manner by performing the following duties :

Essential Duties and Responsibilities

• Verifies ticket location, event dates and times.
• Seats guests in proper location.
• Resolves any seating problems.
• Provides emergency / accident assistance, when needed.
• Provides primary face-to-face contact with guests.
• Helps to resolve ticketing or seating problems or complaints that occur.
• Acts as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned.
• Maintains a professional image and generate positive public relations.
• Stands or sits alertly at established points of entry at all times and actively assists guests.
• Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc.
• Insures all items found on the premises are turned in to a Guest Relations Office as soon as possible.
• Maintains proper care of uniform and any equipment or supplies issued. Returns equipment and unused supplies at the end of his / her shift.
• Assists and supports the work of other Guest Relations Staff, as needed.
• Other duties may be assigned.

Supervisory Responsibilities

There are no supervisory responsibilities for this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Must have High School Diploma or G.E.D.

Skills and Abilities

Strong customer / guest services skills; Knowledge of ticketing / seating procedures; Must possess good written and verbal communication skills;

Must be available to work variable hours, including nights and weekends; Ability to work independently with little supervision.

Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner.

Computer Skills

No Computer Skills are required for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events;

talk and hear. This position may require work inside or outside of the building, as needed by events. Also, the employee is regularly required to stand, climb stairs, walk and talk or hear.

The employee is occasionally required to use hands to finger, or feel; reach with hands or arms; and stoop, kneel, crouch.

The employee must occasionally lift and / or move up to 10 pounds.

Compensation : $16.25 per hour