Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep?
Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile function is the right place for you.
As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders.
Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation.
To meet this goal, Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services.
The Global Fleet and Products team is responsible for maximizing the productivity of Amazon's delivery fleet and ensuring vehicles are in the right place at the right time to meet customer demand.
Our delivery partners work out of stations across North America and are assigned delivery routes and packages 7 days a week that are delivered to customers by Amazon vehicles.
As customer demand grows, more of Amazon's vehicles will need to hit the road more often. In high-velocity periods like Prime Day and the holidays, our partners need more vehicles than ever to deliver smiles to customers.
Amazon is seeking analytical and efficient product managers to help Amazon achieve best-in-class fleet utilization and capacity in the United States and Canada.
This individual will manage existing programs and deliver projects aligned with team goals across multiple Amazon businesses.
Successful candidates will be natural self-starters who have prior experience in program management partnering with cross-functional teams.
This individual will operate autonomously to scope efforts, set project priorities and milestones, and drive delivery. This individual would be comfortable performing data analysis, working across organizations, and managing all stages (from concept to delivery) of a project.
This person must be able to influence leadership, communicate ideas effectively (verbally and in writing), and build consensus among groups with competing priorities.
Key job responsibilities
- Lead cross-functional teams to define and deliver programs with broad impact
- Make high-judgement decisions to quickly resolve fleet utilization issues
- Facilitate cross-functional meetings that drive sustainable improvement
- Perform data analysis to identify improvement opportunities
- Regularly report program status to Amazon leadership
A day in the life
The person in this role will perform a variety of activities in any given day. An example day could include leading a cross-functional meeting to understand the root cause of a problem, performing analysis to estimate the financial impact of a decision, editing a document that refines an Amazon-wide policy, and making decisions impacting Amazon's fleet capacity plan for the holidays.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Knowledge of key customer experience metrics and methodology (e.g., NPS)
PREFERRED QUALIFICATIONS
- Master's degree or equivalent
- 7+ years of product or program management, product marketing, business development or technology experience
- Experience in using statistical analysis to identify issues or opportunities for improvement
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