Director of Operations (DOO)

Director of Operations- (Philly, South Jersey, VA / DC)

Corporate and Franchise Restaurants

building positive and long-term business relationships with franchisees the DO will be responsible for assessing those franchisees’ performance of the Smashburger brand standards.

• Manage performance of multiple managers for 5-20 restaurants in various markets which could include both corporate and franchise to drive sales, guest traffic and manage the profitability and day-to-day operations
• Build culture and manage the effectiveness of people focused processes and systems

Corporate Markets

• your teams to continuously improve processes and procedures
• Engage in talent review and performance conversations for all managers in their respective markets
• Coach and support managers on individual development plans
• Build talent pipelines by conducting both internal and external interviews
• Participate in routine talent pipeline discussions with HR teams
• Attend company conference calls and meetings with key stake holders to review critical initiatives and communicate appropriately to restaurant teams
• Support training and development plans for managers at all levels
• Follow up to ensure 100% Training completions for team members
• Monitor customer service platform, satisfy guests, correct root cause defects
• Review weekly schedules and staffing needs for corporate markets
• Manage the labor metrics and scheduling efficiencies finding proper balance between service and profit
• Ensure labor laws are followed in all aspects of scheduling which includes following meals and breaks laws, overtime, predictive scheduling, etc.

Franchise Markets

• Lead change -Communicate and champion corporate initiatives to encourage franchisee adoption and execution within their franchised locations through monthly franchisee meetings, regular market email communications, and individual outreach as needed.
• Elevate consistency of the brand- Conduct operational standards reviews as required at each franchised location, including appropriate documentation and follow up to ensure compliance
• Grow the business - Provide support and resources to franchisees to help better understand and / or improve their revenues, profitability, and other aspects of their operations, while maintaining a clear understanding that franchisees are solely responsible for the day-to-day operations of their franchised locations and all employment matters
• Review, react and coach on daily / weekly / monthly reporting metrics and critical processes for each market which includes but is not limited to weekly reporting, daily cash accountability, distribution center processes
• Consistently check critical processes during routine restaurant visits and deliver feedback to the restaurant managers and team
• Routinely report business related expenses accurately and timely
• Manage the local store marketing for the market
• Drive guest traffic utilizing both internal and external incentive programs
• Participate in ad-hoc projects, cross functional teams, special requests and other duties as assigned

Director of Operations Requirements

• Flexible to work nights, weekends, and holidays; must be on call to respond to manager inquiries, employee concerns, emergency situations, etc.
• Ability to follow all guidelines and procedures set forth by local, state, and federal employment regulations.
• Must be able to travel 80-85% of your time within your markets and occasionally outside of your markets
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees, franchise owners / operators and corporate support teams
• Advanced strategic, analytical and problem-solving skills with solid business acumen including financial statement fluency
• Ability to work well under pressure, competent in conflict management, ability to exercise judgment and act independently
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
• Ability to work in high temperature
• Must have valid driver’s license
• Must successfully complete training programs
30+ days ago