Property Adjuster - CAT (In Office)

The Opportunity

USAA's Catastrophe team is seeking experienced in-office Property Adjusters.

This position can be based in one of the following office locations : San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

The Inside Property Adjuster role is a desk based, call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available.

The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and / or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss.

As a Property Adjuster you will work within defined guidelines and framework, investigates, evaluates, negotiates, and settles low to moderate complexity property insurance claims.

You will confirm / analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements.

Property Adjusters will recognize and empathize with members’ life events, as appropriate.

What you'll do :

Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.

Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.

Maintains accurate, thorough, and current claim file documentation throughout the claims process.

Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates

Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and / or holiday work outside normal work hours.

May be assigned CAT deployment travel with minimal notice during designated CATs.

Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

High School Diploma or General Equivalency Diploma.

1 year of customer service, military leadership, construction related industry / insurance experience and / or experience handling low complexity property claims

Knowledge of estimating losses using Xactimate or similar tools and platforms.

Demonstrated negotiation, investigation, communication, and conflict resolution skills.

Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.

Ability to prioritize and multi-task, including navigating through multiple business applications.

May need to travel up to 25% of the year (local & non-local) and / or work catastrophe duty when needed.

Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart :

Currently live within a commutable distance to one of our regional offices in San Antonio, Phoenix, Colorado Springs, Tampa or Chesapeake for a hybrid in-office work schedule

Current Property Adjuster

1+ years of residential property adjusting of moderate complexity claims

1+ years of estimate writing skills using Xactimate, ClaimsX or virtual estimating

Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding)

Experience scoping the loss, assessing damages, interpreting policy and making claim decisions

Knowledge of homeowner property policies and endorsements

Currently hold an active P&C Adjuster license

Prior experience working directly for a standard insurance carrier

Ability to work overtime and extended hours to support CAT claims

US military experience through military service or a military spouse / domestic partner

Physical Demand Requirements :

May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $54,940 -$92,720.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.