Clinical Operations Support & Referral Coordinator

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Job ID

364659

Location

Twin Cities

Job Family

Health Care

Full / Part Time

Full-Time

Regular / Temporary

Regular

Job Code

8301HA

Employee Class

Civil Service

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About the Job

Clinical Operations Support & Referral Coordinator supports the School of Dentistry (SOD) in providing key operational support in the areas of referrals, implant coordination and student scheduling.

This position ensures that patients have access to specialty services and that care is coordinated for both internal and external referrals to SOD clinics, and that student providers are appropriately reviewed and assigned to patients.

Additionally, this position assists with implant coordination, providing backup support as needed.

Responsibilities for this position include, but are not limited to :

Referral Coordination

• Establish and standardize systems and procedures for the distribution and use of health information throughout the SOD, coordinating and referral functions with all SOD clinics.
• Ensure current and standardized referral policies and workflows. Prioritize referrals by and address in a timely manner.
• Partner with the Patient Experience team to ensure complete demographic, insurance information and appropriate / pertaining clinical information is sent to referred specialists.
• Work with color group directors and specialty clinic faculty to ensure appropriate and complete assignment of students to referred patients.
• Review details and expectations about the referral with both ordering providers and patients. Request new referrals to be ordered when applicable.
• Identify and utilize community resources; establish relationships with servicing providers and staff
• Serve as the point of contact for patients and speciality providers for any questions or rising concerns. Assist in problem solving potential issues related to referral including language or social barriers.

Implant Coordination Support

• Understand process, guidelines and best practices for purchasing implants and implant-related products.
• Assist in maintaining a database of all implant activity, current and historical, at SOD. Prepare reports as necessary.
• Review and maintain awareness of surgical schedules for SOD faculty, residents, staff and students. Communicate with Residents, Faculty, Students and staff about any schedule changes or irregularities.
• Assist in developing effective processes and procedures for the Implant Program.

Student Scheduling and Patient Management

• Review student patient lists to ensure timeliness of care.
• Interface with Color Group leaders to ensure accurate patient assignment and equity in distribution of patients for students.
• Assist Student Scheduling Coordinator as assigned.

Other Duties as Assigned

• Serve on Department, School and University-wide committees, as appropriate.
• Continue professional development through attendance of courses, workshops, seminars and other meetings.
• Assist with accreditation and other special projects, as assigned

Qualifications

Required Qualifications (please document all required qualifications on application materials) :

• BA / BS degree OR a combination of related education and work experience to equal at least 4 years.
• Experience in a medical or dental setting to include patient interaction / communication
• Excellent written and verbal communication, interpersonal and customer service skills.
• Ability to interact and communicate effectively with diverse populations
• Experience with data analysis and process improvement

Preferred Qualifications :

• Familiarity with electronic health software
• Experience ordering supplies and / or equipment, especially within EFS
• Experience in Microsoft systems and / or Google Docs; experience working with and creating spreadsheets, reports, tracking systems, etc.
• Self-motivated and strategic-minded
• Project management coursework or skills

About the Department

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest.

We are a regional resource to five states for dental education, consulting services, patient treatment, and ongoing continuing dental education.

We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators and research-scientists .

We offer advanced degree programs in seven ADA-recognized specialties : endodontics, oral and maxillofacial surgery, orthodontics, pediatric dentistry, periodontics, prosthodontics and TMD and orofacial pain.

We educate scholars in oral biology, dental hygiene and oral health for older adults. Dentists from other countries who wish to practice in the United States matriculate through our Program for Advanced Standing Students.

Learners have the option to pursue a Masters in Public Health or a PhD alongside their DDS degree.

We are the only dental hygiene program in the state associated with a dental school . Offering programs at the baccalaureate and master of science level, our integrated program prepares oral health professionals to collaborate from their first day in the profession.

We became the first dental school in the nation to educate dental therapists in 2009 . Dental therapists perform basic preventative services, drill and restore teeth for children and adults and remove primary teeth under the supervision of a licensed dentist.

As of 2023, we have graduated 91 dental therapists from the program.

Our work affects virtually every person in Minnesota . We educate approximately 73% of the state's practicing dentists, 68% of licensed dental therapists, and 49% of dental hygiene educators.

Our researchers develop and test restorative materials used by dentists around the world. We provide critical oral health care with more than 100,000 patient visits in our campus clinics and more than 16,000 patient visits at outreach sites in underserved communities throughout the state.

We provide continuing dental education for 7,1000 practicing dental professionals each year.

The School of Dentistry is dedicated to creating a diverse, equitable, and inclusive workplace. Diverse teams, perspectives, and backgrounds create a strong and creative team that best serves the University's many communities, on campus and beyond.

The University is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA+, women, veterans, and members of historically underrepresented communities are highly encouraged to apply.

For more information, please visit our website,

dentistry.umn.edu

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.

We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes :

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions.

You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.

The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

To learn more about diversity at the U : http : / / diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here.

Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research.

Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St.

Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).