Job Description
Job Description
The Detailer is responsible for providing interior and exterior cleaning services that meet company expectations. This will include prepping a vehicle for repair as well as washing for delivery by removing all signs of repair.
The detailer takes part in maintaining the organization and flow of the vehicles on the lot. Additional duties will also include assisting in the maintenance and cleanliness of the facility both inside and out and picking up parts and or customers as needed.
Job Responsibilities :
- Clean vehicle interior and exterior, ensuring attention to detail and in compliance with Center Leader instruction and any courtesy requests have been completed.
- Operate buffer, vacuums, and other equipment if necessary to meet service expectations.
- Utilize cleaning, protective, and restorative agents appropriately to enhance the appearance of the vehicle ensuring no extra harm to the vehicle during the process.
- Respond effectively to Estimators and Center Leaders to report visible quality issues in final cleaning of vehicle or to meet specific requirements or production requests.
- Ensure production schedules are met in a timely manner.
- Ensure organization for shop supplies and equipment by utilizing dedicated spaces.
- Maintain supplies and materials necessary to clean vehicles, re-ordering efficiently through the Center Leader.
- Assist in the cleanliness of the shop by picking up trash and putting things back in place.
- Assist and be a team player in other areas as needed or requested for shop efficiency and productivity. These requests could include picking up parts, driving customers, and minor buffing and polishing of vehicles.
Key Performance Metrics
Customer Service Index Score 95% for Vehicle Cleanliness
Skills / Qualifications :
- Current and Valid Driver’s License required.
- Must be able to stand, walk, bend, stoop for an extended period of time.
- Must be able to multi-task in a high-paced environment with a flexible attitude.
Behavioral Excellence Required :
- Perform all assigned responsibilities according to the Company Standard Operating Procedures.
- Maintain a clean, organized work area always, adhering to 5S organization.
- Extend normal working hours as necessary to accommodate workload and customer requirements.
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