Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.
What you'll be doing :
Develop a technical understanding of corporate IT environment so you can effectively support our users.
Answer to local and remote users' configuration questions and other requests, helping them to solve problems.
Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
Work to automate maintenance tasks.
Develop solutions which empower users to solve problems on their own and document the solutions
Help to plan HW and SW allocation ahead of time, especially for new employees
PC / Laptop refresh machine build with Admin duties.
Picking up Global IT Desktop tickets
Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support
Check / refurbish / reimage / proactive check a dozen user laptops
Supervising rd party vendors
Define mobile contract needs
Procurement duties
For this, you need a deep understanding and experience with :
Windows laptop administration and problem solving
Windows desktop environments such as Windows , Mac, Office , Duo, Cisco VPN
Microsoft Autopilot
TCP / IP networking setup and solutions to common configuration problems
DNS, NIS, and DHCP administration
Jam F and Intune
What else we need to see :
Fluent English Speaker.
A passionate dedication to providing excellence in IT support to your users
User application experience in a PC and mobile environment
Good all round user support in a global office environment
Be familiar with a ticketing system for user requests.
Have great personable skills and a good communicator
Someone who is helpful with a can do attitude
Always willing to learn new things and willing to learn from mistakes
Notes : - All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits : Danta offers a compensation package to all W employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate / Salary range is dependent on numerous factors including Qualification, Experience and Location.
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