Description :
Our Denver, CO office has an exciting opportunity for a Service Coordinator to join our growing team. In this role you will serve as the key point of contact for our customers, employees and guests / clients.
We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
When you join Cosco Fire Protection, Inc. you will enjoy a unique and welcoming culture. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work.
Job Expectations :
This list is ILLUSTRATIVE ONLY , and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following :
- Schedule and / or assist in scheduling service work to include inspections, deficiency, and T&M work orders
- Create work orders for service as needed and assign to Technicians via Mobile Tech / ServiceTrade
- Follow up on prior day service calls to ensure completion of work and all information is available for billing
- Track material used on service calls
- Attend service meetings and provide updates / meeting minutes on service calls
- Manage monitoring process to include :
- Booking new monitoring contracts
- Create Monitoring invoices monthly & mail
- Sending cancellations notices to monitoring center
- Service Contract Data Entry
- Enter new contracts for inspections, generate annual renewals
- Generate monthly Inspection work orders, schedule / assist with scheduling, upload inspection reports
- Manage open work order spreadsheet
- Invoicing of service work orders and AR dispute resolution
- Manage / update third party systems with insurance information and inspection reports
- Assist with AR dispute resolution & sending statements
- Format and word process complex documents, reports and contracts, spreadsheets, graphics and other diverse content
- Other duties as assigned
- Back- up other administrative positions to offer complete customer service to both internal and external customers
Desired Skills and Experience :
- High School degree required, AA or college degree preferred
- 2 + years’ experience in a customer service role and in a professional office setting preferred. Fire Protection, construction, and / or On-Call Service experience a plus.
- Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
- Strong attention to detail and excellent organizational skills required
- Good written and verbal communication skills required
- Candidate will be capable in Microsoft Word, Excel, Outlook, and Power Point
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