A company is looking for a Technical Support Manager to oversee and enhance the Technical Support team for customer support in the e-mobility space.
Key ResponsibilitiesManage the customer support experience and oversee a team addressing e-mobility concernsDesign and improve support systems, tools, and knowledge bases while reviewing KPIsCoordinate with field service partners for charger installations / repairs and assist with customer configurationsRequired Qualifications3 - 6 years of experience in technical support or management, ideally with networked electrical equipmentExperience in vendor relationship managementWorking knowledge of various software, firmware, and hardware technologiesAbility to manage remote teams across multiple time zonesExperience in setting up processes and procedures