Job Description
Job Description
We are offering a contract to hire employment opportunity for a Collections Specialist in Federal Way, Washington. This role operates within the loan services industry and necessitates working entirely on-site.
The Collections Specialist will be tasked with managing member solutions, primarily concerning loan collections and customer service.
Responsibilities :
- Engage in communication with members who have availed a loan but have not made a payment yet.
- Devise solutions for members to help them fulfill their payment obligations.
- Handle both incoming and outgoing calls to members on a daily basis.
- Act as a financial advisor, providing guidance to members on their financial commitments.
- Assist with processing payments from members to ensure timely collection.
- Maintain a strong sense of responsibility and the ability to de-escalate situations when necessary.
- Execute ACH / wire transfers as part of the payment process.
- Ensure members are making payments on time and take appropriate action if not.
- Utilize skills in Collection Processes, Consumer Lending, Banking & Finance Law, and Payment Processing to ensure smooth operations.
- Provide exceptional customer service, drawing on experience in the banking, finance, or lending industry.
- Proven experience in Collection Processes and Consumer Collections
- Exceptional Customer Service skills
- Ability to Resolve Customer Service issues efficiently
- Familiarity with Consumer Lending, Mortgage Lending, and Consumer Finance
- Knowledge of Banking & Finance Law
- Proficiency in Payment Processing
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- High level of professionalism and ethical standards
- Proficient in relevant computer applications and software
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to multi-task.
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