Service Automation Engineer

pany Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

The Firm's employees serve clients worldwide including corporations,ernments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share amon set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technologypanies to redefine how we do business in ever more global,plex, and dynamic financial markets.

Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software,prehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools.

Our insights, our applications and infrastructure give apetitive edge to clients' businesses-and to our own.

MS Wealth Management (MSWM) Technology

Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business.

The department isprised of 10 organizations : Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office

Individual will be responsible for helping drive the Morgan Stanley Wealth Management Service Automation Program & Strategy.

This includes opportunities identification by working closely with SRE teams, requirements / authoring of stories in Jira, solution engineering, automation development, implementation of automation capabilities, providing playbook support in some instances, work with various partner teams and SREs to solicit Agile feedback (CSI Opportunities and product improvement), and finally a heavy focus on performance metrics to ensure our priorities are aligned and based on value.

Work with both horizontal and vertical teams, partnering with different areas including : SRE,mand Center / L1, Development Teams, Integration Engineering, Monitoring Teams, Inc Mgmt, Architecture, System Engineering along with various Vendor teams.

Work closely with various Stakeholders, conducting TableTop Discussions, performing Value Analysis to help define new opportunities and proposed automation solutions.

Identify and drive the right balance

between automated workflow and efficiency gains, continually pushing to achieve higher levels of Stability.

Help Drive an Automation Strategy, which will transition WM Service Operations to a more 'Proactive' Service Automation Model.

As a corner stone of our automation program, the 'Virtual Engineer' will continue to take on a growing role as we work toward our target state support goals and onboard new automation capabilities.

• Serve in the role of technical subject matter expert, driving service automation solutions, while continually identifying new opportunities where automation provides value
• Define Requirements for both New and Existing (enhancements) Automation Capabilities.
• Solution Architecture which includes the Design and Implementation of new automation capabilities, Workflows and Human Adoption Plans.
• Support SRE automation development efforts by playing various roles including : Playbook Support, Solutions Engineer, Automation Analyst.
• Establish Service Automation standards and promote best practices
• Collaborates with partner teams and identify service automation needs.
• Drive Automation delivery andpetencies within the technical teams.
• Conduct research on Automation products, services, and standards to remain abreast of developments in the Service Automation Industry.
• Oversees new and existing automation capabilities. Provide support for some instances of automation development.
• Create and Maintain a Service Automation Roadmap
• Interact with partner teams to ensure services development ispleted according to business requirements and enterprise standards.
• Conduct Data Analysis / Performance Metrics Review to drive Problem Management (Identifying Patterns, Trends and Gaps in Current State. Drive Resolution and CSI)
• Plan, engineer and implement robust solutions, exploiting emerging technologies to providepelling solutions. #LI-SK1

Qualification / Skills Required

• Excellent verbal and writtenmunications skills, including ability to present in front of Senior Mgmt
• Ability to work in an Agile Development Environment and using Jira.
• Functional knowledge of Service Operations and Production Mgmt
• Ability to identify and work with Dev teams, SREs, ASG management and other support practitioners to identify automation opportunities.
• 7+ years of Financial Service Technology Experience
• 7+ years' experience with business requirements gathering and technical documentation.
• 7+ years' experience Engineering Automation Capabilities
• 7+ years' experience Python Coding (or equivalent syntax for automation script development)
• Hands on knowledge of PowerShell, Linux shell scripting, Ansible / YAML, Object Oriented Programming, OS installation and troubleshooting
• Ansible Automation Framework engineering / development experience (We will consider candidates that have experience with an equivalent Automation framework)
• Familiarity with IaC (Implementing configurations as code)
• Hands on knowledge of PowerShell, Linux shell scripting and troubleshooting

Skills Desired

• Functional knowledge both distributed and Cloud Environments (Public and Private Cloud is a PLUS)
• Data Engineering Skills : Experience with DB such as SQL, working with data sets / tables, setting up ETL jobs
• Tableau / Grafana Dashboard Development experience is a PLUS
• Proving Value by means of Automation / Stability Metrics ( MTTR, MTTI, KPIs)
• Familiarity with Access Mgmt, Role Based Access (RBAC)
• General multi-tier application architecture knowledge is a PLUS
• Experience working within a DevOps Model
• Understanding of SRE model.
• PagerDuty Experience a PLUS

Education Requirements

Bachelor's degree inputer Science, Information Systems, Engineering or other related scientific and or technical discipline (equivalent experience).

Expected base pay rates for the role will be between $140,000 and $200,000 per year at themencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the totalpensation package, which, depending on the position, may also includemission earnings, incentivepensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence.

Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools.

We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employermitted to diversifying its workforce (M / F / Disability / Vet). #LI-SK1

Job ID 3254521