We are currently interviewing Customer Service Engineer Candidates with hands-on experience in early-stage startups and a strong background in managing enterprise customer relationships.
This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.
Key Responsibilities :
Onboarding : Guide new customers through the initial setup and integration of our technical B2B software products.
Relationship Management : Maintain and nurture ongoing relationships with approximately 40 enterprise customers.
Voice of the Customer : Act as the advocate for customer needs and feedback within the company.
Check-ins and Reviews : Lead monthly check-ins and quarterly business reviews to ensure customer satisfaction and identify opportunities for improvement.
Process Development : Create and refine customer success processes from scratch (0->
1) to enhance overall customer experience.
Customer Support : Serve as the first point of contact for customers, addressing issues and providing solutions as needed.
Must-Have Qualifications :
Customer-Facing Experience : Proven track record in a customer-facing role within companies that offer technical B2B software products.
Startup Experience : Hands-on experience in early-stage startups, from seed through Series C funding stages (
Enterprise Experience : Significant experience managing relationships with enterprise customers.
Stable Work History : Demonstrated stability with no more than one or two short tenures in the past five years.
Recognition : Experience at well-regarded or recognizable companies in the industry.
Strongly Preferred :
Technical Experience : Background or degree in a technical field.
Technical Degree : Relevant educational qualifications in a technical discipline.
What's great about this role?
Be a key player in a rapidly growing startup with a direct impact on customer success.
Opportunity to shape and develop customer success processes from the ground up.
Work closely with a passionate and innovative team in a supportive and collaborative environment.
If you are a driven professional with a blend of technical expertise and customer management experience, and you thrive in a startup environment, we’d love to hear from you!
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