Director of AI InnovationsVirtualVocations • Baltimore, Maryland, United States
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Director of AI Innovations
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Director of Digital Innovations to lead AI strategy and operations within customer support.
Key Responsibilities
Evaluate AI tools for performance and manage budgets for AI implementation
Develop and execute a multi-year AI transformation roadmap to enhance productivity and customer experience
Build and lead a dedicated AI team to implement and monitor AI solutions across various customer service channels
Required Qualifications
Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field
10+ years of relevant business experience, particularly in contact center operations or digital transformation
3+ years of experience leading AI / ML solutions in customer service settings
Technical understanding of AI and Machine Learning concepts and applications
Demonstrated success in building and leading cross-functional teams
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Director Innovation • Baltimore, Maryland, United States
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