Tax Compliance Agent I - Special Events

Job Description

If you would like an opportunity to increase your knowledge of Utah tax law and collections, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you.

The Utah State Tax Commission's Special Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent I position.

This person will play an integral role in Division's mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level background check.

Principal Duties

The Tax Compliance Agent I will need to :

• Attend special events and collect sales tax at events
• Answer phones and provide information to customers
• Update excel worksheets
• Research and respond to taxpayer inquiries
• Accept payments over the phone and in person
• Explain and apply policies and procedures to taxpayers
• Works well both in the office and from home
• Able to manage time efficiently

The Best Qualified Candidate

The best qualified candidate for this position is someone who :

• Can handle being on the phone for a majority of the workday in a contact center.
• Has exceptional customer service skills.
• Has the ability to explain tax laws in a clear and concise way.
• Has the ability to work in an adverse environment dealing with upset people over the phone.
• Flexible schedule - includes occasional Saturdays and Sundays.

Remote Schedule

• This position may be eligible for remote work during non busy season.
• Be in the office at least two (2) days per week during the busy season.
• This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

Preferences

Preference may be given to those with experience working in a call center environment. Preference may also be given to those who speak Spanish.

Salary

Non-state employees are hired for this position only at entry level, $20.28 an hour. Current state employees are subject to DHRM rules on transfers or promotions.

We are unable to negotiate hourly wage amounts.

Why You Should Join Our Team

Tax Compliance Agents work in a professional environment and have many opportunities to educate the public and tax professionals, on related aspects of Utah tax law.

In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

Health Insurance - Public Employee Health Program (PEHP) :

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medial insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 4 vision plan options under EyeMed or OptiCare

Retirement - Utah Retirement Systems (URS) :

Employees hired on or after than 7 / 1 / 2011 and have never been in the URS retirement system have two options for retirement in the Tier II System.

Employer contributions to your 401(k) are vested after four years.

• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7 / 1 / 2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.

Paid Time Off

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays.

The Agency

For more information about the Utah State Tax Commission please click here.

Responsibilities

• Determines debt, and negotiate resolution of delinquent taxes.
• Contact individuals or organizations to secure delinquent payments, and / or makes payment arrangements.
• Ensures customer compliance with applicable federal and state laws.
• Agent will comply with agency rules, standards and guidelines.
• Enters data into a computer system and retrieves, or corrects previously entered data.
• Reviews, processes, and verifies accounts and account balances.
• Reviews documents to find discrepancies and makes needed adjustments.

Supplemental Information

Working Conditions

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Physical Requirements

Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending;

carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Other Requirements

• Personal tax filings and vehicle registration must be current and complete.
• A conditional offer of employment will be made pending a satisfactory completion of a FBI level background investigation.
• For transfers or promotions, DHRM Rules apply
• If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices.
13 hours ago