Associate Director, Enrollment Center

Job Description : SUMMARY

SUMMARY

Responsiblefor the daily management of assigned staff and operations of the EnrollmentCenter with a strong focus on student-centered services in a continuous qualityimprovement mode.

Areas of responsibility include admissions, registration,cashiering financial transactions related to student fees, services, andstudent records processing.

Provides leadership and staff supervision forcampus enrollment management activities and participates in college-wideenrollment management initiatives.

Coordinateswith the Executive Director, College Hospitality and Retail Operations forconsistent College-wide cashiering financial transactions functions.

ESSENTIALFUNCTIONS

• Supervises all assigned staff, their performance, and associated functions such as admissions, financial aid, registration, and student payments with a commitment to student customer satisfaction, quality, and accuracy
• Resolves student enrollment services issues with financial aid, central processing center, enrollment processing center, and customer service center
• Manages and monitors the Enrollment Center to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students
• Develops and implements staff training within the Enrollment Center
• Prepares and runs reports including monthly-specialized financial reports dealing with various account reconciliations, deposit reconciliation and Student Life account reconciliation
• Resolves student issues / problems and responds to student inquiries regarding account balances, installment payment plans, and NSF fee payment processing in a timely manner
• Monitors and responds to customer service issues, leads the staff in providing high quality customer service and student interaction in the enrollment center
• Interfaces with students on installment plan arrangements, payment terms, payment due dates and late fee charges
• Interfaces with the Attorney General's Office regarding assigned delinquent student accounts
• Interfaces with the Student Accounting department regarding issues / problems on student accounts
• Supervises the charging of miscellaneous student payments including parking fines, library charges, academic program charges and special event registration
• Maintains and controls petty cash operations for the campus and is the custodian of the petty cash fund
• Safeguards cash, deposits receipts and reconciles discrepancies in a timely manner
• Manages the day to day campus operation of the My Tri-C Card, issues My Tri-C Cards to students, faculty and staff, coordinates the collection of cash from cardholders, deposits cash, add money to student accounts, debits, moves and returns unused funds to cardholders as required
• Utilizes process review and redesign techniques to establish best practices and procedures
• Monitors and reviews department budget
• Assists in processing academic records
• Provides leadership for the interpretation of College procedures
• Maintains knowledge, understanding and adherence to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Coordinates campus cross-registration procedures and follow up with area universities
• Reviews and determines approval or denial of student residency petitions
• Tracks U-Pass stickers along with RTA monthly reconciliation
• Perform other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE / TRAINING

Bachelor’s degree

Significant related experience may substitute for education

• Minimum five years of progressively responsible experience in a college / university business office, bursar's office or in a financial capacity in the banking industry
• Demonstrated experience prioritizing responsibilities and projects in order to meet deadlines
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
• Demonstrated experience assisting with budget planning and monitoring
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE,SKILLS and ABILITIES

• Possess working knowledge of student enrollment concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint (or equivalent software)
• Ability to be creative and exercise initiative
• Ability to work accurately with great attention to detail
• Ability to effectively complete work assignments independently
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Ability to work in a fast paced, high volume and confidential service environment
• Ability to research and analyze issues and develop solutions
• Ability to effectively manage projects
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to utilize critical thinking to identify and implement efficiencies within daily operations
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICALCOMPETENCIES

• Service Focus
• Collaboration
• Communication

VERYIMPORTANT COMPETENCIES

• Adaptability
• Quality of Work

IMPORTANTCOMPETENCIES

• Time Utilization
• Continuous Improvement

PERFERRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE / TRAINING

• Bachelor’s Degree in Business Administration, Information Management, or a related field
• Demonstrated experience managing a college / university business office, bursars office or financial management experience in a banking office or branch

KNOWLEDGE, SKILLS andABILITIES

• Possess strong understanding of a College or University setting and operations
• Proficient with Banner ERP system
• Possess familiarity with Total Quality Management principles and practices

PHYSICAL DEMANDS / WORKINGCONDITIONS

The demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job.

Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands / fingers using a computer mouse and keyboard to type.
• However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
30+ days ago