Bartender / Host / Server

Overview

Ready to have FUN? The main duties and responsibilities of HITS Bartenders are to take orders and serve - ensuring every guest is well accommodated.

Bartenders also make sure all operating standards Holiday Inn are implemented when it comes to food and beverage handling and preparation.

Smiling is an important part of your uniform! Come enjoy your work with us!

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• At all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
• Serve guests with all Food & Beverage requirements in a friendly, courteous and professional manner.
• Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Abide by all hotel policies and safety rules.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
• Respond to guests’ problems, complaints and accidents.
• Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
• Ensure that the bar and service areas are kept clean and tidy during service.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and / or experience in hotel or a related field preferred.
• Must be adaptable to Hotel Occupancy. Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift. You won't be bored!
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train and assume responsibilities in other hotel related areas ( Event Space.)
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
14 days ago